Terms of Service

Pre-launch review draft. Not yet effective. Final legal review and launch date are pending.

Effective Launch date to be confirmed

1. Who we are. allo is operated by Nuwat Ventures W.L.L., CR 1918992, P.O. Box 3145, Manama, Kingdom of Bahrain ("allo", "we"). These Terms are a contract between Nuwat Ventures W.L.L. and the business that creates an account ("you"). By creating an account you accept them.

2. What allo is. A subscription service that answers your business's incoming calls with an AI receptionist, takes messages, collects booking requests, and shows you summaries in a dashboard. allo is a software service, not a human answering service, and it does not replace every duty of an employee. It answers only from the information you provide and the settings you choose.

3. Eligibility. You must be a business (or a person acting for one) located in Bahrain, aged 18+, and authorised to bind that business. You are responsible for everyone you invite to your account.

4. Your account and content. You keep your login secure and are responsible for activity under it. You own the business information, greetings, instructions and other content you add ("Your Content") and grant us a licence to use it only to provide the service. You confirm Your Content is accurate, lawful and yours to use. You are responsible for what your AI receptionist says on the basis of Your Content and your instructions.

5. Plans, trial and billing.
- Plans, prices, included minutes and extra-minute rates are shown at checkout and in your account. Prices are in Bahraini Dinar. No VAT is currently charged because Nuwat Ventures W.L.L. is not VAT-registered. If we become VAT-registered, VAT will be added at the statutory rate from your next renewal and we will notify you at least 30 days in advance.
- Free trial: 7 days with a limited minute allowance. A valid card is required; nothing is charged during the trial. Unless you cancel before the trial ends, your selected plan starts automatically and your card is charged.
- Renewal: monthly plans renew monthly; annual plans are charged upfront and renew annually. Minutes reset each billing month; unused minutes (including add-on minutes) do not carry over.
- Extra minutes: usage beyond your included minutes is charged at your plan's per-minute rate on the next invoice. We notify you at 80% and 100% of your allowance. Service continues.
- Failed payments: we retry and notify you. If payment is not received within 7 days, your account is paused until payment is made.
- Price changes: we give at least 30 days' notice; changes apply from your next renewal.

6. Cancellation and refunds. See the Refund & Cancellation Policy (Section C), which forms part of these Terms.

7. Acceptable use. You may not use allo to: break the law or any telecom rule; impersonate others; send spam; record calls where you lack the right to; collect data you are not entitled to; interfere with the service; or resell it without our written agreement. We may suspend accounts that breach this section.

8. Call recording and caller data. Recording is off unless you turn it on. If you turn it on, a notice is played to callers and you are responsible for ensuring recording is lawful for your business and callers. Transcripts and summaries are generated for every answered call to provide the service. Our Privacy Policy (Section B) explains how we handle caller data; you are responsible for your own obligations to your callers.

9. Third-party services. allo relies on providers including WhatsApp/Meta, telephony carriers, payment processors and AI voice/speech providers. Their availability affects ours. Charges from your own telecom provider (for example call forwarding) are yours.

10. Service levels. We aim for continuous availability but do not guarantee it. AI answering may occasionally misunderstand a caller or be unavailable. We are not liable for missed calls, bookings, or lost business resulting from unavailability, errors, or Your Content.

11. Liability. To the extent permitted by Bahraini law, our total liability to you in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential losses. Nothing limits liability that cannot be limited by law.

12. Data. We process personal data in line with the Bahrain Personal Data Protection Law and our Privacy Policy.

13. Changes and termination. We may update these Terms with 30 days' notice for material changes. We may terminate for breach; you may terminate as described in Section C. On termination, your access ends, and data is handled per the Privacy Policy.

14. Law and disputes. These Terms are governed by the laws of the Kingdom of Bahrain; the courts of Bahrain have jurisdiction.

15. Contact. [email protected] · WhatsApp +973 3805 2818.