Privacy Policy

Pre-launch review draft. Not yet effective. Final legal review and launch date are pending.

Effective Launch date to be confirmed — Nuwat Ventures W.L.L., CR 1918992, P.O. Box 3145, Manama, is the data controller for account data and a processor of caller data on behalf of the businesses using allo.

1. Data we collect
- From you (the business): name, email, mobile number, business name, address, CR number, VAT details, payment card token (held by our payment processor — we never store card numbers), your business content (hours, services, FAQs, greetings), team member details, and how you use the dashboard.
- From your callers: phone number, the call transcript, booking details (name, date/time, party size or service), messages left, and — only if you have turned recording on — the call audio.
- Automatically: device and log data, cookies necessary for login and preferences.

2. Why we use it — to answer calls on your behalf, generate summaries and bookings, bill you, support you, secure the service, meet legal duties, and improve the service using aggregated, de-identified data. We do not use your calls or content to train AI models for anyone else, and we do not sell personal data.

3. Who we share it with — service providers acting on our instructions: payment processing (Tap Payments), WhatsApp calling and messaging (Meta / Twilio), voice and speech providers (ElevenLabs and our speech-to-text and language-model providers), cloud hosting (hosting provider to be confirmed before launch), and email/WhatsApp delivery. We may disclose data if required by law.

4. Where it is stored — Storage regions to be confirmed before launch. Some providers process data outside Bahrain under contractual safeguards.

5. How long we keep it — call recordings 30 days (90 days with the extended add-on), then deleted; transcripts and summaries 12 months; account data for the life of your account plus 30 days; invoices and tax records 5 years as required by law.

6. Your controls — you can view, download and delete calls, recordings and bookings from your dashboard; export all your data; and delete your account. Callers may contact [email protected] to access or delete their data; we act within 30 days and coordinate with the business concerned.

7. Recording notice — when a business turns recording on, callers hear: "This call may be recorded for quality and booking purposes." (Arabic: «قد يتم تسجيل هذه المكالمة لأغراض الجودة والحجز.»). Transcription is used for every call to provide summaries.

8. Security — encryption in transit and at rest, access controls, audit logging, and least-privilege access for staff and providers.

9. Children — allo is for businesses; we do not knowingly collect data from children.

10. Changes — we'll post updates here and notify you of material changes.

11. Contact — Privacy requests: [email protected] · WhatsApp +973 3805 2818. You may also complain to Bahrain's Personal Data Protection Authority.

Google business search

Business searches are sent to Google Maps Platform. The selected place ID is saved on your device to refresh the listing. Google listing details are not retained in your locally saved setup. See Google’s Privacy Policy.