Refund & Cancellation Policy

Pre-launch review draft. Not yet effective. Final legal review and launch date are pending.

1. Cancel any time from Account → Plan → Cancel. No call or email needed. We confirm on screen, by WhatsApp and by email.
2. When it takes effect: at the end of your current billing period. Your receptionist keeps answering until then. No further charges.
3. Free trial: cancel within the 7 days and nothing is charged.
4. Monthly plans: no refunds for partial months.
5. Annual plans: full refund if you cancel within 14 days of the first annual charge and have used less than one month's minute allowance. After 14 days, no refund; the plan continues to the end of the year.
6. Add-ons: removal takes effect at the next renewal; no partial-month refunds.
7. Extra minutes already used are billed and non-refundable.
8. Turn off call forwarding: if you forwarded your phone line to allo, dial your carrier's deactivation code after cancelling so your calls return to you. We show the code in your account.
9. Your data after cancellation: exportable for 30 days, then deleted per the Privacy Policy (invoices retained as required by law).
10. Errors on our side (double charge, service unavailable for more than 24 continuous hours through our fault): contact us and we'll refund or credit the affected period.